Malaysia's Leading
WhatsApp & SMS
Messaging Platform
Send OTP codes, marketing messages, AI-powered chat flows, and bulk SMS — all from one simple, reliable platform. Covering Malaysia, Singapore, Indonesia & Philippines.
Everything You Need on WhatsApp
WhatsApp is used by over 30 million Malaysians daily. iSMS gives your business direct access to this audience through the official WhatsApp Business API (WABA) — with tools for OTP delivery, marketing automation, AI chatbots, and more. No app download required for your customers.
WhatsApp Business API (WABA)
Send template messages, free-form messages, and files to customers at scale via the official WhatsApp Business channel. Supports full two-way communication with rich media, interactive buttons, and real-time webhook delivery notifications. Ideal for e-commerce, banking, logistics, and retail businesses in Malaysia.
- Send approved template messages anytime
- Service messages — per 24-hour session (user-initiated)
- Inbound webhook — receive customer replies instantly
- True handset delivery tracking: Sent → Delivered → Read (unlike SMS which only confirms Telco SMSC)
- POST JSON API — PHP, Java, C#, Python & more
OTP & TAC Messaging via WhatsApp
Replace traditional SMS OTP with WhatsApp OTP delivery for higher open rates and better user experience. Designed for banks, fintech apps, e-wallets, and any platform requiring secure user verification in Malaysia and Indonesia. Messages are sent as approved WhatsApp templates. WABA provides true handset delivery confirmation (Sent → Delivered → Read) — unlike SMS which only confirms Telco SMSC receipt.
- Higher open rates vs SMS OTP (industry average, results may vary)
- TAC (Transaction Authorisation Code) supported
- Covers Malaysia & Indonesia numbers
- Template messages (Marketing/Utility/OTP) — charged per message
- Easy API integration — same endpoint as WABA
WhatsApp + AI Chatbot
Let AI handle your customer conversations on WhatsApp — 24 hours a day, 7 days a week. From answering product FAQs and checking order status to qualifying sales leads and booking appointments, our WhatsApp AI chatbot reduces your support team's workload while keeping customers happy. Supports Bahasa Malaysia, English, and Mandarin.
- AI understands natural, conversational language
- Handles FAQs, orders, bookings & complaints
- Seamless escalation to human agent when needed
- BM, English & Mandarin language support
- Cuts support volume by up to 80%
WhatsApp Blue Tick Verification
Earn the WhatsApp blue tick badge to show customers your business is officially verified. A verified WhatsApp Business account displays your brand name instead of a phone number — building instant trust and reducing the chance of messages being ignored or blocked. Essential for brands wanting a professional WhatsApp presence.
- Display your brand name, not a phone number
- Blue tick badge shown on all messages
- Customers trust verified accounts more
- Required for sending template messages at scale
- iSMS guides you through the full application
Cloud PBX + WhatsApp AI
Combine your office phone system with WhatsApp AI for a unified customer communication platform. Route incoming calls and WhatsApp messages to the right department automatically. Perfect for customer service teams, contact centres, and businesses managing high volumes of both voice and chat enquiries from Malaysian customers.
- One inbox for voice calls + WhatsApp messages
- AI auto-routes to right team or department
- Call recording + full WhatsApp chat history
- Business hours + after-hours auto-reply
- Ideal for contact centres & enterprise teams
Send Links, PDFs & Images via WhatsApp
Go beyond plain text — send clickable URLs, PDF invoices, product catalogues, images, and documents directly to customers via WhatsApp WABA. Unlike SMS, WhatsApp renders links as previews and opens PDFs natively in the app. Works across Malaysia, Singapore, and Indonesia without link-shortener restrictions.
- Send PDFs, images, videos & documents
- URLs preview natively inside WhatsApp
- No link shortener needed — direct public URL
- Covers Malaysia, Singapore & Indonesia
- Step-by-step WABA implementation guide included
Who uses iSMS WhatsApp API in Malaysia?
Get Started in Minutes
Send Your First WhatsApp or SMS Message in 4 Steps
No technical knowledge required to get started. iSMS is designed for both marketers and developers — register free, top up credits, and you're ready to send.
Register a Free Account
Sign up at iSMS.com.my in under 2 minutes. No credit card required, no setup fee, and no monthly commitment. Your account comes with free demo credits so you can test our platform.
Purchase SMS or WhatsApp Credits
Choose a credit plan that matches your monthly sending volume — from 1,000 to 100,000+ messages. Pay by credit card, online banking, or bank transfer. Credits are valid for one (1) year from purchase date — forfeited upon expiry. Credits cannot carry forward.
Upload Contacts or Connect via API
Import your customer list via CSV or Excel file upload, or integrate directly with our HTTPS API, REST API, or SMPP for fully automated message sending from your application, CRM, or website. Code samples available in PHP, Java, C#, Python, and more.
Send, Schedule & Track Delivery
Compose and send messages immediately, or use the SMS scheduler to deliver at the best time. Monitor real-time delivery reports — see which numbers received, which failed, and get push callbacks to your system for automated processing.
WhatsApp OTP & TAC Messaging Service
For businesses seeking a reliable, compliant, and high-performance solution to send OTP (One-Time Password) or TAC (Transaction Authorisation Code) messages to Malaysia and Indonesia via WhatsApp, our WABA OTP/TAC messaging service ensures fast delivery of critical authentication messages using an official WhatsApp Business channel.
Two-Factor Authentication (2FA) API
2FA Two-Factor Authentication adds an extra layer of security by requiring users to verify their identity using both their password and their mobile phone. Integrating iSMS 2FA into your web applications or services provides additional protection for your users. A one-time PIN is sent via SMS or WhatsApp to verify identity before access is granted.
Powerful Bulk SMS for Every Use Case
Send thousands of personalised SMS messages in seconds — perfect for marketing promotions, transactional alerts, appointment reminders, and OTP verification. iSMS delivers reliably to Malaysia and 190+ countries worldwide.
- One-way & two-way SMS
- Unicode SMS — Chinese, Arabic, Japanese & more
- Personalised messages with CSV upload
- SMS scheduler, delivery reports & analytics
Engage Customers with Two-Way SMS
iSMS leverages modern mobile networks so your customers can reply directly to your SMS messages via an HTML form — with unlimited reply message length and easy identification of which phone numbers responded to your campaigns.
Comprehensive Email Service
Send bulk promotional emails, transactional emails such as invoices and receipts, and automated notifications — all through our reliable email platform with SMTP API integration, custom sender aliases, and file attachment support.
Reliable SMS Delivery You Can Count On
When using iSMS's corporate SMS service, you do not need to worry about slow sending speeds. We provide the best and most reliable SMS routing available. As long as the destination phone numbers are correct, your messages will be processed through our platform with best-effort routing. Delivery is subject to recipient network availability.
Sub-Accounts, Departments & Teams
Add sub-accounts under your main account — ideal for expanding companies, resellers, and agencies. Share and allocate SMS credits to each sales agent or department sub-account for separate use and independent reporting.
SMS Coverage Across 190+ Countries
iSMS provides SMS services in Malaysia, Singapore, Indonesia, and the Philippines. Our SMS engine can also reach most mobile networks worldwide.
📞 Request a Free Demo
Toll Free: 1800 87 7061 | KL: +603 2780 3880
Email: [email protected]
Simple, Pay-As-You-Go SMS Credits
No monthly fees, no contracts. Credits are valid for one (1) year from purchase and forfeited upon expiry. The more you buy, the lower your cost per SMS.
Pricing below applies to Malaysia Short Code.
| SMS Credits | Price Per SMS | Total (RM) | Savings | |
|---|---|---|---|---|
| 1,000 | RM 0.115 | RM 115.00 | — | Buy Now |
| 3,000 | RM 0.112 | RM 336.00 | Save RM 9 | Buy Now |
| 5,000 | RM 0.110 | RM 550.00 | Save RM 25 | Buy Now |
| 10,000 | RM 0.108 | RM 1,080.00 | Save RM 70 | Buy Now |
| 20,000 | RM 0.105 | RM 2,100.00 | Save RM 200 | Buy Now |
| 35,000 | RM 0.104 | RM 3,640.00 | Save RM 385 | Buy Now |
| 50,000 | RM 0.102 | RM 5,100.00 | Save RM 650 | Buy Now |
| 100,000 ⭐ | RM 0.100 | RM 10,000.00 | Best Value | Buy Now |
| Need 300,000+ SMS? Contact us for a special quote | Get Quote | |||
⏳ Credits valid 1 year, forfeited on expiry · ✅ No setup fee · ✅ Credit card accepted
Ready to Reach Customers via WhatsApp, SMS & Email?
Join thousands of Malaysian businesses using iSMS. Register free, no credit card required, and send your first message today.
📞 1800 87 7061 (Toll Free) · +603 2780 3880 (KL) · [email protected]